Case Study

Web System Improves Customers’ Satisfaction by 30%, Resolving 94% of Complaints Without Escalation

Web System Improves Customers’ Satisfaction by 30%, Resolving 94% of Complaints Without Escalation Case Studies, 11 - intetics.com
Client

The Client’s digital platforms improve the outcome of controversial situations for consumers, businesses, and intermediaries.

Challenge

  • To build an easy-to-use web-based platform with the functionality of an independent problem resolution service that efficiently manages complaints and improves customer service.

Benefits and Results

  • The solution helps businesses build customer trust and improves outcomes for everyone.

  • A personal case file for each issue allows managing everything from one place.

  • The Client company founder & CEO was awarded Social Enterprise Entrepreneur in 2018.

  • The initial version was released in 9 months and cooperation lasts already 6 years.

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