"Customer" — one word that conveys the most important part of any business. Everything in the business world revolves around customers. We care about the number of customers, their loyalty to a brand and their satisfaction. Their feedback defines how the business develops and what direction it takes. It is no surprise, then, that the key performance indicators (KPIs) based on customers' feedback are the key points for businesses.
So what makes for happy customers in the outsourcing business? The answer is meaningful customer care, which is one of the components of predictive software engineering (PSE). These are the elements of meaningful customer care:
