The idea of leveraging the power of centers of excellence (CoEs) has occupied the minds of many business owners. The long lists of benefits and advantages promise unseen success on the market and customer loyalty. However, behind those shiny perspectives stand two major questions: How do we implement the CoEs? How do we make them work?
The questions are not trivial. A company creates CoEs on top of existing activities, and there are many ways to do that. A lot depends on the company, employees who participate in the CoE and company needs. Yet, there are six components that form the backbone of the whole concept.
