Conversational AI is a highly lucrative technology for enterprises, helping businesses prevent customer attrition, enhance experience, and become more profitable.   

While AI-powered chatbots and virtual assistants are the most popular forms of conversational AI, many other use cases exist across industries.    

Discover business applications, benefits, and strategies for implementing Conversational AI within an organization, peer-reviewed by the global academic community.   

Conversational AI for Business Success: How to Amplify Artificial Intelligence 

On January 4, Pavlo Yalovol, Intetics VP of Innovation, presented the scientific paper ‘Conversational AI for Business Success: How to Amplify Artificial Intelligence’ written by Boris Kontsevoi, Intetics CEO and President, at the virtual stage of the eighth edition of International Conference on Information System Design and Intelligent Applications (ISDIA). 

Read also: AI-Powered Coding Assistants—Friend or Foe for Developers? Pavlo Yalovol, Intetics Vice President of Innovation for ITID Lviv 

The ISDIA 2024 conference brought together researchers, scientists, engineers, students, and industry practitioners to exchange theories, methodologies, new ideas, experiences, products, and applications in all areas of intelligent computing methodologies. Participants explored how AI, ML, and other innovative technologies enhance and safeguard our interconnected world.  

Get a glimpse of the key presentation insights, and feel free to access the full paper by reaching out. 

AI in Action: Advancements, Capabilities, and Transformative Benefits 

Conversational AI and virtual voice assistants with natural language processing (NLP) and machine learning under the hood have emerged to simplify daily routines by handling tedious, time-consuming, or complex tasks. NLP deciphers human language, while ML enables learning from data, making these technologies proficient in human-like interactions.  

The adoption of AI experienced a 10% surge from 2021 to 2023, attributed to the proactive efforts of IT professionals. Projections indicate a substantial annual increase of 38% in the global AI market value from 2022 to 2030.   

Recent research by McKinsey highlights the financial advantages of incorporating conversational AI, positioning companies with a competitive edge, and driving heightened investments in AI development. 

Conversational AI’s Potential across Industries 

AI-driven chatbots and virtual assistants enable seamless conversations, automate mundane tasks, and gather valuable customer insights across Healthcare, Finance, E-commerce, Education, and other industries:

Featured Case Study: AI-Powered Virtual Nurse Helps Over 100,000 Patients Worldwide to Monitor Their Health Daily 

Advancements in NLP: Models & Algorithms 

Recurrent neural networks for generating word sequences enable tasks like text prediction, handwriting recognition, and speech recognition. Explore the newer NLP models, which can answer intricate research questions and process information across multiple languages. 

Different Types of NLP Models 

There are four key neural network architectures:  

• Feedforward Neural Networks (FNNs): Process data unidirectionally from input to output. Suited for tasks without sequential/temporal dependencies. Applied in classification and regression.  
• Convolutional Neural Networks (CNNs): Ideal for grid-structured data like images. Use convolutional layers to detect patterns. CNNs are used in image recognition and object detection.  
• Generative Adversarial Networks (GANs): Composed of a generator and discriminator network. The generator creates data; the discriminator differentiates from accurate data. GANs are employed in image generation and data augmentation.  
• Recurrent Neural Networks (RNNs): Designed for sequential data processing. Feedback loops allow the learning of patterns in sequences. RNNs are applied in language processing and time series analysis. Challenges like vanishing gradients are addressed by LSTM and GRU variants. 

The Ethical and Reliability Challenges of AI 

Discover core challenges faced by conversational AI that businesses should be aware of: 

• Understanding Context: AI may struggle with broad contexts and subtle nuances, leading to misinterpretations.  
• Data Bias Risks: Reliance on incomplete or biased training data can lead to skewed and unfair interaction outcomes. 
• Human Oversight Necessity: Expert review is essential to mitigate risks of unexpected consequences from AI autonomy.  
• Vulnerabilities to Exploitation. AI systems can be exploited for disinformation and propaganda. 
• Consumer Trust. McKinsey survey reveals high consumer trust in AI, often surpassing human expertise. 
• Realism and Validation. AI should not be the sole decision-making tool; rigorous human testing and validation are crucial. 

NLP API Options: A Look into Leading Choices 

There are various APIs (Application Programming Interfaces), which encompass a range of functionalities, including sentiment analysis, entity recognition, text categorization, language detection, text generation, and more.  

Therefore, when selecting an API, several key factors should be taken into consideration: customization and control, complexity of use case, platform compatibility, and integration ease. Some of the prominent NLP APIs are OpenAI GPT, Google Cloud Natural Language API, Google Dialogflow, Amazon Comprehend & Lex, IBM Watson NLU & Assistant, Microsoft Azure Cognitive Services, Wit.ai, spaCy, Algorithmia, and others. 

Key Steps to Developing a Successful Conversational AI Business Model 

Formulating a successful conversational AI business model implies these crucial steps:  

• Defining the niche. Identify a specific domain where conversational AI solutions can provide value. The niche should align with the expertise of the business and cater to a genuine market need.  
• Creating a high-quality product. The product must possess natural communication, complex query understanding, accurate responses, and scalability.  
• Leveraging NLP tools. Integrating NLP enhances the AI’s ability to engage with users intuitively.  
• Integration with existing systems. Seamless integration with established business systems (CRM, ERP, help desk software, etc.) bolsters the AI’s capabilities and elevates the overall customer experience.  
• Developing a go-to-market strategy. This strategy should encompass the following elements: target audience definition, needs and preferences analysis, and marketing plan.  
• Monitoring and optimization. Utilize analytics tools to glean insights from customer inquiries and employ these insights to drive continuous improvements that enhance system performance. 

Conversational AI can enhance lives when used appropriately and aligned with user expectations. Here are a few examples and numbers:  

• Business Process Optimization. Up to 25% cost reduction and 30% productivity growth with record management, task management, auto-scheduling, email filtering, and fast onboarding and training powered by CAI.  
• Enhanced Decision-Making. Up to 95% of information accuracy thanks to easy report generation, advanced analytics, and smart recommendations.  
• Advanced Customer Interactions. Customer satisfaction increases by up to 50% with service/product recommendations, intelligent comparison, and a robust sales funnel.  

Successful implementation demands meticulous planning, experimentation, and continuous monitoring to achieve desired outcomes.  

Are you considering starting to plan and implement conversational AI technologies for your niche? Get started with advanced approaches and industry solutions now. 

More about Conversational AI Business Applications: 

• Conversational AI. The New Era of Human-like Automated Communication. 
• AI Transforming Healthcare Solutions with Conversational Intelligence in Medical Virtual Assistants 
• Chatbot Center of Excellence: Chatbots Turnkey Development 

The post Conversational AI for Business Success: Peer Reviewed Strategy to Build Profitable AI Model [Paper Presentation at ISDIA 2024] appeared first on Intetics.

This data was obtained through research by Albert Mehrabian, Professor Emeritus of Psychology at the University of California, Los Angeles, and American anthropologist Ray Birdwhistell.  

That’s all clear. But you may ask: how does this apply to my business?  

It’s all about the missed opportunity. Getting the correct meaning of the emotions of your clients or partners brings many benefits. Here emotion recognition technology also referred to as Affective Computing, comes in handy. 

Emotion recognition software powered by Artificial Intelligence and Machine Learning interprets human emotions from non-verbal visual data. By leveraging those unspoken reactions, businesses can better understand their customers. As a result, they can improve the customer experience and increase their profits.  

In the article, we will find out what emotion recognition is, how it works, and where one can use it. Let’s start! 

What Is Emotion AI? 

As a natural progression of facial recognition technology, emotion recognition is a field of computer vision that is gaining more and more attention in mass media. It involves facial emotion detection and the automatic assessment of sentiment from body language, voice patterns, gestures, facial expressions, and other non-verbal signals.  

The technology comes from the model of six universal expressions, proposed by Paul Ekman, an American psychologist and a pioneer in studying emotions and their relation to facial expressions. According to the model, there are seven universal facial expressions of emotions: anger, contempt, disgust, enjoyment, fear, sadness, and surprise.  

Emotional AI Use Cases 

Emotion AI products and solutions are incorporated into many industries to help deliver an emotionally rich experience. It can aid in the diagnosis of mental and neurological disorders in healthcare. Help educators engage students more in the lessons they are teaching. Assist talent acquisition specialists in locating the best prospects for hiring.  

Let’s explore the most common industries utilizing emotion detection solutions. 

Healthcare

Medical centers use AI facial recognition to determine patients’ emotions in the waiting rooms. That helps doctors prioritize those patients who are feeling worse and get them to appointments sooner.

Another project is designed to help children with autism spectrum disorder understand the feelings of others. The system is installed on Google Glass. When another person is near the child, the glasses use graphics and sound to suggest that person’s emotions. Tests have shown that children socialize faster with such a “digital advisor”.

Finance & Banking 

The typical use case in the finance sector is banking apps with the integrated functionality of Emotion AI. It uses the already embedded sensors to detect facial expressions. You can utilize eye tracking, as front-facing cameras on recent smartphones may now be used to precisely track a user’s gaze position. If the customers’ attention is lost and they begin to roll their eyes away, then that is something to notice and make changes.  

Recruitment

Another area in which emotion detection technology is in demand is recruiting. Large companies are implementing artificial intelligence to monitor employees’ behavior and psychological state. Cameras with video analytics modules installed in the office can detect signs of stress among employees and give alerts to HR departments.

Current State

Despite the many benefits of technology, there are some concerns too. The emotion recognition disputes growth has been influenced by privacy and transparency issues, racial bias danger, and ethical considerations.  

In May, Microsoft announced it would stop allowing broad access to cloud-based AI technology that infers people’s emotions. But it turns out that the corporation will keep its emotion identification capacity in an app used by persons with eyesight loss, despite their acknowledgment that technology has “risks.”  

Microsoft and Google will continue to include AI-based capabilities in their products despite rising worries over creating and applying “controversial” emotion recognition in software applications. 

Since we are aware of these issues, why is there such a massive demand for emotion detection technology? Remember a rule: only how technology is utilized determines whether it is intrinsically good or bad. And many other sectors, as mentioned above, are already gaining from the use of emotion recognition software. 

So, does emotion recognition matter to your industry? Despite doubts around the overall technology concept, this does not imply that the technology isn’t worth the effort. In fact, the opposite is true: as the demand for emotion recognition expands, facial recognition models and algorithms will evolve and keep getting advanced, secure, and more applicable to real-life situations. 

How to Build an AI Emotion Recognition Solution? 

Here comes the Intetics AI and ML Center of Excellence, created to help you find a solution to your bold technological ideas. 

We accumulated expertise in various technologies, unique customer project experiences, efficient methodologies, and best practices. Let’s train your program to investigate, assess, foresee, identify, and communicate! 

Here is the tech stack we use in AI/ML projects for our clients:

• TensorFlow
• StanfordCoreNLP
• CatBoost
• Scikit-Learn
• NLTK
• Keras
• GPT-2

And this is how your machine will learn:

Check Your Emotions and Get Advice with Our Fun Demo

Just follow the link emotions detection AI demo. 

Follow the path of companies prioritizing AI breakthroughs that recognize, understand, and react to human emotions while fostering more robust customer relationships.

Still wondering how to apply emotion recognition solutions for your industry to add extra value to customer experience? Reach out today and step up your Emotion AI journey.

Related Materials:

Intetics Created a Machine Learning Algorithm that Recognizes Human Emotions to Improve Wearables for Sport Fans

The post How AI Facial Recognition and Emotion Detection Helps Businesses. Check Yourself with Fun Demo. appeared first on Intetics.

Boris Kontsevoi, Ceo and President, and Serge Stepantsov, COO of Intetics, enjoyed two days of inspiration and new Insurance industry insights. And, as always, some events’ figures and facts:

• 1200+ participants,
• 50+ countries — on all six continents,
• 75 presenting companies from all over the globe.

After the opening ceremony, the speaking sessions took place on two main stages: Show & Tell Stage and the Deep Dive Stage, led by two keynote speakers, Sirma Boshnakova and Mark Klein, respectively. There were also round tables to discuss next-level insurance innovations, sustainable insurance, what insurers can learn from leading brands, and more.

Our client, Sensely, a provider of conversational platforms in Healthcare, delivered an impressive performance. Their product increases member access, upgrades the member experience, and decreases healthcare costs.

On the first event’s day at the Show & Tell Stage, Adam Odessky, Sensely CEO, and Eric Prendergast, a Head of Conversational Design at Sensely, showed how insurers could use conversational AI to drive member engagement and personalize the experience. 

The first day ended with an afterparty at a unique location, the restaurant called REM. It is a restaurant housed in a former offshore television station with a spectacular view of Amsterdam North’s NDSM terrain.

“Thanks to the organizers for the superior level of presenting companies, latest ideas, and their impact on transforming the insurance industry in our digital age. The gained insights surely will help us continue deliver compelling customer experience with innovative Insurance / FinTech software.”

Boris Kontsevoi, Ceo and President

“We observed many promising solutions that help the InsureTech industry solve its challenges. Creating and delivering similar software systems is what Intetics focuses on mostly apart from other 17+ industries. We are welcome to experimental ideas to integrate in Insurance solutions for our clients, leveraging bunch of technologies from BI, Data Analytics, to IoT.”

Serge Stepantsov, COO Intetics

Are you also willing to accelerate insurance digital transformation and become the same award winner? Our 27+ years of expertise can help you make a genuine business impact with cost-efficient and value-driven solutions. Get started now!

The post The Largest Must-See InsurTech Festival — DIA 2022. Where Is the Insurance Digital Transformation Heading? Our Event Notes from Amsterdam. appeared first on Intetics.

Intetics engineers helped the world’s leading bookmaker improve data processing and increase an outdated system’s performance 2x.

Key Features:

• Fully reworked the existing system and improved the performance by a minimum of 2x
• Launched the first version of the new system within one year
• Improved system’s scalability and flexibility to successfully withstand even five million customer queries per day

Industry

Hi-Tech and Software Platforms (Gambling Software)

Team Size

20+ specialists, including Project Manager, Scrum Master, System Analyst, Team Leads, .NET Developers, JavaScript Developers, QA Engineers

Technologies

C#, .NET Core, Bootstrap, Entity Framework, HTML5, AWS, React, Selenium, JavaScript, Web API, Webpack, xUnit

Business Challenge

Our client is one of the world’s leading betting and gaming enterprises, who tops the retail bookmaking market in the UK, Ireland, and Belgium – where the company operates several betting shops. Besides this, it also operates betting facilities at FA Premiership grounds and racecourses, including Ascot. Considering the scope of betting facilities under operation, the bookkeeper had to process huge flows of data daily, which was a challenge for the client’s existing system.

Firstly, data procession was partially done manually, which slowed the process down, resulting in inconsistency and mistakes and, consequently, plummeting customer service. The risk of losing customers in a highly competitive business environment urged the bookkeeper to automate some processes to boost effectiveness. In particular, this applied to data synchronization, information exchange between retail stores and the server, and digitalization of hand-completed forms – the data from which needed to be converted into barcodes.

All these features couldn’t be added to the old, inefficient platform that lacked flexibility and scalability. Apart from that, the system that was built on old technologies was hard to scale and support, which urged the client to outsource a reliable R&D team. With several failed attempts of cooperation with third-party vendors, the client decided to entrust all the processes to Intetics.

Our main challenge was to set up a custom R&D team that is capable of supporting and rebuilding the bookkeeper’s system. The team not only needed to set up a new scalable infrastructure but also to ensure flawless performance so that the system can easily process a constant flow of queries 24/7, 365 days a year. Moreover, we had to ensure the new platform meets the highest level of security requirements.

Solution Delivered

Intetics mobilized a team of 20+ professionals that perfectly met the client’s requirements. A project manager, a Scrum Master, a system analyst, several team leads, as well as .NET developers, JavaScript developers, and QA engineers, who engaged in the project from the first day of cooperation.

The aligned cooperation between team members, together with relevant expertise and hands-on professional experience, allowed us to show the first results rather fast. The first version of the system was delivered within a year. After that, we continued to work on the platform’s improvement, maintenance, and support, to increase its effectiveness and ensure flawless performance.

Automated Query Processing

Digitalization of hand-completed forms significantly boosted productivity by speeding up the query processing time. Intetics developed an automated customer query system that digitalized hand-completed forms and converted the data into barcodes. Automated reading of betting tickets allowed the client to digitalize manual processes, thus saving valuable employee time and reducing inaccuracies driven by manual data input.

Data Synchronization

With the 3,000 remote store locations, each processing piles of data daily, Intetics had to build a reliable infrastructure that could deliver centralized data synchronization. We set up automated data sharing, synchronization, and information exchange.

This facilitates retail stores management, allowing the client to:

• Access all the data from a single place, which speeds the operations up, enables the delivery of better service, and provides scalability opportunities.
• Manage all the queries more effectively, reducing the risk of duplicates and inaccuracies.

System’s Migration to .NET

Since the existing system was based on old technologies, our dedicated team had to set up a new tech stack and successfully implement it. Considering the fact that the client is delivering retail bookkeeping services both by phone and the Internet, the .NET migration was the best option.

It allows enhanced scalability and flexibility for launching a great user interface, smooth data access, database connectivity, and network communications, as well as setting up backend algorithms and web application development. All these provide an opportunity to expand the number of built-in features that drive meaningful business outcomes for a client.

Business Outcome

As a competent dedicated team, Intetics managed to quickly engage in the client’s project and promptly fulfill all the tasks with the highest quality. We have successfully updated the tech stack and rebuilt the bookkeeper’s system by implementing the latest technologies that deliver fast operations and flawless performance. Such a system is stable and is capable of withstanding high volumes.

Moreover, a new automated platform with centralized information synchronization has significantly improved the operations and has driven the following business effects:

• Net revenue increase by 29% thanks to doubled processing time speed
• Flexible facilitated management of 3,000 remote store locations
• No volume limit in terms of queries procession, with the system’s ability to effortlessly handle 5 million customer queries daily

Thanks to our deep expertise and hands-on experience, the bookkeeper could focus on its core business, while Intetics took care of engineering and cutting-edge digital solutions. The custom dedicated team happened to be a reliable R&D partner that completed the integration smoothly and efficiently. As a result, the client didn’t fall back on its regular business operations and received an updated automated system with expanded functionality based on advanced technologies.

Case Study Download

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